Refund Policy

At ParchiQ, we are committed to delivering a reliable and high-quality healthcare queue management experience.

Since ParchiQ is a fully digital SaaS platform, all subscriptions grant immediate access to our services. Please read this policy carefully before making a purchase.

Users on the Free plan can use ParchiQ at no cost and can cancel or stop using the service at any time without any charges or obligations.

• No billing involved — no refund required
• Free plan access can be discontinued at any time
• No credit card required for the free tier

ParchiQ offers a 12-days free trial period for paid plans. During this period:

• No charges are applied during the trial
• You may cancel before the trial ends without incurring any fees
• Once the trial ends, your plan will convert to a paid subscription

Since our services are delivered digitally and access begins immediately upon payment, refunds are generally not provided. However, we evaluate requests on a case-by-case basis:

• Eligible: Technical issues preventing access to the platform that our team was unable to resolve within 72 hours
• Eligible: Accidental duplicate payments or billing errors
• Not Eligible: Change of mind after accessing the service
• Not Eligible: Partial month refunds for unused time after cancellation

You may cancel your subscription at any time from your account settings:

• Cancellations take effect at the end of the current billing cycle
• You will retain full access to all features until the cycle ends
• No pro-rated refunds are issued for the remaining period
• Your clinic data will be retained for 30 days after cancellation

To submit a refund request, please contact our support team within 7 days of the charge:

• Email: support@parchiq.com
• Include your registered clinic email and the reason for the request
• Attach any relevant screenshots or transaction details

We aim to respond to all refund requests within 3–5 business days.

If you have any questions about our refund policy, feel free to reach out to us at any time:

• Email: support@parchiq.com
• Visit our Contact Us page for more options